Ultimate Faqs

d

Do I have to create an account if I want to order online?

No. While creating an account allows you to access previous orders, create an address book and have a faster checkout process next time that you shop. You may still place an order as a "guest" without creating an account. You will still be asked for billing and shipping information, these is only used to process your order. 

d

Where are your stores located, and what are their hours?

We are an online only store. 

d

Can I get a price quote for a business or large order?

Yes. Please email us at ebcreations1.com Large order discount cannot be combined with any other offer. Discounts are not valid on taxes, shipping and handling or personalization on items. Offer subject to change at any time without notice. 


Order Value                  You save

$500-999                         10%

$1,000-1,999                   15%

$2,000-2,999                    20%

$3,000 +                           35%


d

What methods of payment do you accept?

Our website accepts PayPal, MasterCard, Visa, Discover, American Express, Diners Club and Quad-pay. 

d

Return policy?

At Eb Creations we stand behind our products, because we know how important every your order is and we are honored that you have chosen us to shop with. All personalized item sales are final, we're sorry for the inconvenience. If you are not delighted with your purchase please email us at ebcreations1.com and we will do everything we can to make it right. 

d

I can't find an item on your website; can I still order?

If you can't find an item you are looking for please email us at ebcreations1.com

d

Can I order by telephone?

Yes. Call us 313.615.1063 Monday-Saturday 10AM - 7PM EST